Privacy Policy

The Car Company Limited, The Car Company (Tahuna) Limited, and The Car Company Automotive Limited, is committed to compliance with the New Zealand Privacy Act 2020 when handling personal information. This policy outlines how we collect, use, and disclose your personal information.
This policy does not limit or exclude any of your rights under the Act. For further information on the Act, please visit www.privacy.org.nz.

By using our website or providing us with personal information, you signify your consent to the collection, storage, processing, and disclosure of your personal information as detailed in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, please refrain from using our website or providing us with personal information. If you are providing information on behalf of someone else, please ensure you have their consent.
This Privacy Policy may undergo changes periodically, and any updates will be published on our website. It is advisable to check for updates regularly.

In this document, 'The Car Company' refers to The Car Company Limited. The Car Company is the Official Agent for BYD for the top of the South Island in New Zealand. The Car Company imports, distributes and sells a variety of vehicles and related products, including financial services.

Your Personal Information

The Car Company may collect personal information from you for the following purposes:

• Providing services or products to you
• Verifying your identity
• Marketing our services or products to you
• Purchasing items from you
• Billing you and collecting money owed, including credit card transactions
• Responding to communications from you, including complaints
• Conducting research and statistical analysis (on an anonymized basis)
• Protecting and/or enforcing our legal rights and interests, including defending any claim
• Undertaking credit checks
• Any other purpose authorized by you or the Act

The personal information collected and held by The Car Company may include:

• Name
• Gender
• Date of birth
• Address
• Telephone numbers
• Email address
• Occupation
• Driver's license details, including number
• NZBN
• Purchase details
• Warranty and service transaction information provided by our dealer network, affiliates, or third parties
• Employment application information
• Any other relevant information

The Car Company may disclose your personal information to organizations outside The Car Company, including:

• Authorized dealers
• Outsourced service providers for services like roadside assistance, customer research, financial services, insurance, mailing systems, direct marketing, and market research
• Government, regulatory, and law enforcement authorities, as required by law
• Related bodies corporate
• Agents of the mentioned entities
• Your employer (if applicable)
• Third parties in the sale of any part of our business or during disputes
• Advisors, including legal and accounting advisors

If you choose not to provide your personal information, The Car Company may be unable to offer the services you require or maintain the level of service we pride ourselves on.

Entities receiving your personal information are authorized to use it only for the purpose for which it was supplied. We may disclose personal information to third parties with your consent, which can be written, verbal, or implied.

Disclosure to Overseas Recipients

Some related entities and service providers may be located overseas. Personal information collected by The Car Company may be transferred overseas, ensuring comparable safeguards to those under the New Zealand Privacy Act 2020.

How We Hold and Store Your Personal Information

Your personal information may be held in our computer systems, databases, paper records, and telephone recordings. Third parties, agents, or service providers involved in data collection may also hold copies. The Car Company has implemented physical and technological measures to protect your data from loss, misuse, unauthorized access, alteration, or destruction.

Help Us Ensure Accuracy

The Car Company strives to maintain accurate, complete, and up-to-date personal information. You are encouraged to inform us of any errors in your information and keep us updated on changes.

Direct Marketing

We may contact you with marketing material about our products, services, special offers, promotions, and events if you have agreed to receive such communications. You can opt-out at any time by using the provided contact details.

Website Cookies

We may collect cookies during your website visit to enhance user experience and improve our website. Cookies are small files sent to your computer or mobile device, recognizing your device on subsequent visits. For information on disabling these cookies, refer to your browser's privacy settings. We may also use analytical web tools like Google Analytics to gather visitor information for product and service improvement.

Finance

If you apply for finance through a financial provider, we may also collect information related to your personal or company finances.

Besides our staff, we may share some or all of this information with:

• New Zealand Transport Agency, regarding transfers of vehicle ownership
• Registered finance providers for the purposes of supplying financial products or services
• Any business supporting our services, including those hosting or maintaining underlying IT systems or data centers
• Credit reference agencies for credit checks
• Persons authorized to require us to supply your personal information (e.g., regulatory authorities)
• Any other person authorized by the Act or another law (e.g., law enforcement agencies)
• Any other person authorized by you

Optional Information and Consequences

Providing some information is optional. If you choose not to provide certain personal details (such as name or contact information), we may be unable to provide certain services related to NZTA, and we may choose not to purchase your vehicle.
If you choose not to provide required financial details for finance quotations, we may not be able to supply this service.

Security and Your Rights

We will take reasonable steps to keep your personal information safe from loss, unauthorized activity, or other misuse. You have the right to request a copy of any personal information we hold about you and to request corrections if needed.

Contact Information

If you have questions about this privacy policy, our privacy practices, or if you would like to request access to or correction of your personal information, you can contact us at:

• Email:
• Phone: 03 546 6550 03 546 6550
• Post: PO Box 421, Nelson 7040

Note: As of December 7, 2023, "The Car Company group" consists of The Car Company Limited, The Car Company (Tahuna) Limited, and The Car Company Automotive Limited.

Making a Complaint

If you believe we have interfered with your privacy, you may lodge a complaint. We will attempt to resolve it internally. If unsatisfied, you can contact the Office of the New Zealand Privacy Commissioner.

Disclaimer

All information on this website is true and correct at the time of publication based on the knowledge available to The Car Company. The Car Company makes no representations or warranties, express or implied, regarding the accuracy, correctness, or completeness of the information. To the maximum extent permitted by law, The Car Company will not be liable for any reliance on the information provided herein or for the contents, use, or connection with this website. Your use of this website indicates your unconditional acceptance that The Car Company will not be held liable, and you agree to hold The Car Company harmless in any event.